SecureTrust™ Secure Email Certificate Support


Issuing a Secure Email Certificate

After purchasing your certificate, you will need to use the SecureTrust Control Center to enroll, issue and manage your certificates.

Follow the instructions below for issuing your certificate.

  1. Login to your SecureTrust Control Center account.
  2. On your account screen, click Secure Email in the left-hand side bar.
  3. Click on View All Email Certs and then click Enroll Users.
  4. Enter the email address of the person for whom you wish to issue a certificate.
    Note: If you purchased multiple Secure Email Certificates, you can enter multiple email addresses in the address input box. Ensure that you separate each email address with a comma, space, or enter each address on a new line.
  5. Click Enroll Users.
  6. A confirmation email will be sent to each email address that was entered. Click on the link in the confirmation email to pickup your certificate.
  7. Follow the Pickup Instructions on the pickup page to select and enter a strong password.
  8. Click the Pickup Certificate button. After several seconds, you will be prompted to download the PKCS #12 file to your device.
  9. Download the PKCS #12 file. Ensure that you have recorded the password you entered, as you will need it to import the certificate into your device's Certificate Store.
  10. Continue to Importing Your Secure Email Certificate.